It’s a hassle to log in and out of multiple banking systems. That’s why we made it easier to manage your accounts at other banks through Desert Financial’s Online Banking. You asked for more features that connect all of your accounts together in one place — and we heard you!
With our External Transfers and External Accounts features, you can add, view and make transfers to your accounts at other financial institutions within Online Banking and the Desert Financial app. That means easier access to pay bills, check your balance or move money between accounts. Our new features can also be used to add your Desert Financial credit cards to Online Banking so that you can quickly view your transaction history or transfer funds to pay your credit card bill.
Follow the instructions below to add your external accounts to your Online Banking. If you have any questions or are having difficulty setting up External Transfers or External Accounts, please contact us through Online Banking or call our Member Assistance Center at 602-433-7000.
This requires additional security. Please follow the steps to set up an External Transfer Account.
The Balances and Transaction History will appear on your Dashboard and Accounts Page. You can also set it up to show in your Mobile Snapshot.
Sometimes, the connection from another bank or credit union may need additional time.
We recommend that you log out and back in.
Under Settings —> Accounts, you can edit Nicknames, Order and Color — just like any other account you see in online banking.
Yes. Under Settings —> Accounts, you can manage all of your accounts.
You will need to update the information within online banking under Settings —> Accounts.
The previously synced balance and transactions will still show.
The Online Banking Transfer Activity status does not track the actual External Transfer transaction progress, and may not show as Completed for up to four business days after your transaction. View your account history to track the transaction’s progress.
Three to four business days.
No, external transfers are free unless an item is returned. Check with your other financial institution to see if there are any fees associated with this transaction.
Fees – see ACH Originations fee schedule .
At 3:00 p.m. on weekdays — transactions are not processed on weekends or holidays.
Confirm that four business days have passed and that the account and routing numbers are correct. If yes to both, please send a secure message to Desert Financial through Online Banking.
No. For your security, this should only be set up for accounts in which you are the member on both accounts.
No, these cannot be set up for financial institutions outside of the U.S.