Skip to Main Content

Important

Desert Financial will never ask for your username, password or verification code in a text, email or phone call.
When in doubt, hang up the phone and call us at (602) 433-7000.

Happy couple holding hands while walking down a trail in the desert.

How to detect scams and prevent fraud

Protect your information and your finances from phishing

The Federal Trade Commission has reported a recent surge in fraud from phishing.

Phishing occurs when a scammer calls you or sends you a text or an email that looks like it’s from a legitimate source, asking you to click on a link, download an attachment or provide sensitive information. Here are examples of phishing texts that look like they are from us. These are scams and were not sent by Desert Financial.

Important

Desert Financial will never ask for your username, password or verification code in a text, email or phone call.
When in doubt, hang up the phone and call us at (602) 433-7000.

We won’t text you

We will not request personal information from a text message. Attackers may text you from local area codes with links similar to ours. What should you do if you receive a fraudulent text?
Don’t click on any links within the text.
Call us at (602) 433-7000
Send a copy to emailfraud@desertfinancial.com.

5 Quick Tips for Safe Email Etiquette

Don’t recognize the sender?
Delete it.
broken link
See a link that isn’t ours?
Ignore it.
document with an x
Download the attachment?
Skip it!
Think you’ve been scammed?
Report it.
Is this request urgent?
Doubt it.

What can you do to protect your online identity?

While you may be able to get your money back in the event of fraudulent transactions on your account, many creditors will not reimburse the transactions if you give your financial information to a scammer.

  • Visit our sites directly or use our mobile app. Be wary of suspicious links or emails.
  • Create unique digital passwords for important sites and do not enter them into unknown sites.
  • Enable mandatory multifactor authentication on important accounts using one-time numeric PIN codes. Protect these codes and do not provide them to anyone.
  • Automatically apply security patches to all devices including cable modems and home Wi-Fi routers.

When to act

If you suspect you have clicked on a fraudulent message, please contact us right away at (602) 433-7000. If you would like to report a fraudulent message, please forward directly to .

Our points of contact to report loss and fraud can also be found at our contact webpage.

Contact us

Related content

Connect with us

chat bubble

Chat with us

Open chat
outline of a business

Visit a branch

Find locations
Leaving our website

By clicking Continue you will leave the Desert Financial website and will be directed to an external website operated by a third party.

 

Desert Financial does not endorse and is not responsible for the content, links, accessibility, or security of any external website. The privacy and security policies of Desert Financial do not apply to the linked website. We encourage you to review these policies upon visiting the linked site to see how they apply to you.