Meet Dee!

She officially takes over August 20, but you can talk to Dee now! Just call (602) 433-7000 and select option 7.

Our current phone banking system (PAL) will operate concurrently with Dee until August 20, when it will cease operations.

Dee is an intelligent virtual assistant (IVA), a software program that uses artificial intelligence (AI) and machine learning to assist callers. Dee can understand and respond to a wide range of questions, and the more she interacts with members, the more she learns and is able to do.

Yes! Dee has built-in safety features that allow her to verify biometrics, network, calling patterns and behavior, geolocation and device. Dee operates on a closed system, meaning everything she knows and learns is solely internal knowledge.

Dee also verifies the identity of all callers before providing any information, the same way one of the team members in our call center would.

Dee will ask you a series of questions to verify your identity. If you pass authentication, she will enroll you in voice biometrics. This will allow you to authenticate your identity with your voice the next time you call in.

No. You will not be asked to provide your PAL PIN as part of our member authentication process when calling in and speaking with Dee.

Dee understands key words and phrases, like “account balance” and “check my account balance.” So, if you say those words, Dee can give you the requested information (after she’s verified your identity).

Just say words like “transfer money” or “transfer between accounts,” and Dee can assist with transferring funds between your accounts.

Dee can help you with everything our current phone banking system does and much more! Things she can do include telling you your account and loan balances, listing your most recent transactions, transferring money between your accounts, giving you our routing number and sharing information on notary services – and that’s just the start! Just ask her what you want to know. Dee can even tell you a joke if you ask her!

She can’t discuss reversing fees or take reports of suspected fraud. But don’t worry – whenever Dee can’t help you, she will transfer you to one of her human teammates.

Just let Dee know! Say “talk to a human” or “connect to a human,” and Dee will authenticate you and transfer your call to someone in our call center (provided it’s during business hours). If you call outside business hours, Dee will tell you when to call back for human help.