General Online Solutions Frequently Asked Questions

Go to the Desert Financial homepage, click “Sign Up Now” in the Login box, and then follow the instructions to create your account.

Go to the Desert Financial homepage and click “Forgot Password” under the Login box. Provide your username and social security number, and then follow the instructions provided.

If you receive an error message while attempting to log in to online banking from a work computer, please check with your system administrator regarding your proxy/firewall settings.

You will see transactions that have been made in your checking, savings, money market and loan accounts. Account history includes such details as the date, amount, description and account balance. You can review all transactions posted within the past two years.

The only difference is that you can deposit checks through the Desert Financial app, but you cannot deposit checks via online banking.

1. Download the app.
2. Log in with your online banking username and password and go through a one-time verification process.
3. Enjoy!

You can access your savings, checking, and loan accounts in the app. You may also be able to view Savings Certificates and Retirement accounts.

The username and password you created for online banking will be the same for the app.

As a security precaution, you will not be able to receive alerts or use text banking until you verify your phone number in Settings.

You can sign up for and access eStatements in online banking.

No. Transactions you’ve already created will occur as scheduled. Scheduled transfers and bill payments will move to the new system automatically.

Yes. You’ll need to download the new app from the Apple Store or Google Play.

Online banking and the app will have the following new features:

• Pay anyone: Send money to anyone using their phone number or email.
• Quick login: Login with a 4-digit PIN number or fingerprint TouchID.
• Balance peek: View your balances in the app without logging into the app.
• Money management: Set budgets, manage transactions, and set savings goals.
• Tiered authority for business: Give employees specific permissions within online banking.
• Password enhancements: Make your password more secure with special characters.

Security questions will no longer be used to verify identity. After the upgrade, you can select "Remember this Device" or log in with verification codes.

Text banking will only be available for retrieving balances. Transfers and history will no longer be available via text banking, but you can view them in the app or online.

Currently, Android 4.4.x OS (KitKat) and earlier versions are not supported. Kitkat users can log in on the mobile website to do their banking.

We have a new text banking number, so you will now receive messages from 99321.

Yes — for First Mortgage loans! Online banking loan payment options for First Mortgage loans will now include principal-only and escrow-only options. However, these options are not available for other loan types at this time.

If you’re registered as a business in online banking, you will no longer be able to order checks through online banking.

If you’re registered as an individual, you will be able to place check orders for your consumer and business accounts online. We anticipate that accounts registered as a business will be able to order checks online in the near future.

Yes. Any alerts that you have created previously have become obsolete, and you will need to create new ones.

You can set up new alerts and manage current alerts under the Notifications tab in your Settings.

Daily alerts — such as the balance alert — will be active after 5:00 p.m. on the same day that you set them up. All other alerts will be active within an hour of setup.

Text banking can only be used for viewing account balances. Alerts are notifications about account activity that you set up within the app and online banking.