IMPORTANT INFORMATION
about the coronavirus.

WE CARE ABOUT OUR MEMBERS, OUR TEAM AND OUR COMMUNITY.

As Arizona reopens, the well-being of our members and team is our top priority. Desert Financial will continue to monitor CDC updates, and we are taking extra precautions to protect your health and safety as in-person services resume. We also remain committed to helping our community as we work together to build a safer, stronger Arizona.


CURRENT OFFERINGS.

To help our members, we’ve permanently eliminated two fees:

  • Excess Withdrawal fee for making more than six withdrawals from a savings-type account.
  • Desert Connect Checking monthly maintenance fee (a savings of $84 per year!)

These newly eliminated fees join a number of other measures we’ve taken to help ease our members’ financial worries, including:

  • Waiving fees for:
  • Increased funds availability through electronic channels
  • Loan modifications due to hardship
  • Loan extensions up to 90 days for consumer loans with fee waived
  • Assistance on payments (forbearance) up to 90 days for mortgage, HELOC and business loans
  • Low-Interest Emergency Loan:1
  • For current members experiencing financial hardship due to a financial loss as a result of COVID-19.

    • Loan amounts up to $3,000
    • Low APR of 5% (Fixed Rate)1
    • Up to 60 days before your first payment is due
    • Repayment period of up to 24 months

    Members can call (602) 335-6317 for information or to submit an application.

For questions and more information, please contact us through one of the options provided on this page. We appreciate your patience and understanding as we are experiencing higher-than-normal volume and wait times.

Under the CARES Act, eligible Americans may receive an economic impact payment of up to $1,200 from the IRS. Taxpayers who filed 2019 and/or 2018 taxes with direct deposit will receive their stimulus funds in the bank account provided to the IRS, while others will receive a paper check at a later date.

Learn more about stimulus checks on the official IRS Economic Impact Payment website.


Chat with us.

Click the blue text bubble at the bottom right hand corner of the Contact page to chat with the Member Experience Center.

Monday-Friday: 8 a.m. – 7 p.m.
Saturday: 8 a.m. – 5 p.m.
Sunday: 8 a.m. – 5 p.m.

We're just a phone call away.

You may also call our Member Experience Center at (602) 433-7000 (8 a.m. – 7 p.m. Monday through Friday, 8 a.m. – 5 p.m. Saturday).

For information on credit card assistance programs available to you, please call the number on the back of your credit card.

Send us a message through online banking.

  1. Log into Online Banking
  2. Select Message Center
  3. Click Compose
  4. Select your account or no account
  5. Write your message and send it to our team!

Having trouble logging into Online Banking?

  • Click here to reset your password!

ONLINE BANKING.

Our Online Banking system is available 24/7 for your health and safety. Log into your Online Banking account to access your funds and manage your finances from the security of your own home. You can also download the mobile app below.

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ONLINE & MOBILE BANKING FEATURES.

View account activity | Access your money | Check your balances | Make deposits and payments | Transfer funds | Update personal information | Manage your finances

ONLINE ACCOUNT OPENING.

Open a new account without leaving your couch! Our secure process enables you to join Desert Financial, or add a new account to your existing membership, by entering your information online.

OPEN AN ACCOUNT

OUR BRANCHES ARE OPEN!

Desert Financial branches remain open at this time, with limited staff to reduce the risks of contact. Members are encouraged to use drive-thru windows and ATMs whenever possible. There may be longer than usual wait times at branches and by phone during this time. Please be patient with us as we work to serve your needs.


NORMAL BRANCH HOURS AND SERVICES HAVE RESUMED.

MASKS ARE REQUIRED INSIDE OUR BRANCHES.

  • Desert Financial branch lobbies are open; no appointment necessary.
  • Members can still make appointments online to see a Member Advocate.
  • Members (and other visitors) are required to wear a mask while inside any of our branches.
  • A mask will be provided if you do not have one.
  • Please continue to practice social distancing inside our branches.

NOTICE: If you are feeling ill, are experiencing any symptoms associated with COVID-19, have tested positive for COVID-19 in the past 14 days, or are awaiting COVID-19 test results, please DO NOT visit a branch. Online and mobile banking are available 24/7 for your convenience.

Your health and safety is still our top priority! We have implemented additional safety measures in our branches based on CDC recommendations, including:

  • Mandatory masks for our branch team
  • Daily temperature checks for our retail staff
  • Door greeters to monitor and limit traffic
  • Germ shields at teller windows
  • Social distancing marks on the floor
  • Cleaning and sanitizing between guests

We appreciate your understanding as we work to serve you and your fellow members safely!

VISIT YOUR NEAREST DRIVE-THRU BRANCH.

To minimize contact and help protect our members and team, we invite you to do your in-person banking at one of our drive-thru windows.

Drive-thru service is offered 9 a.m. – 6 p.m. Monday-Friday, 9 a.m. – 1 p.m. Saturday for:

  • Withdrawals
  • Deposits
  • Loan Payments
  • Line of Credit/HELOC Advances
  • Transfers
  • Check Cashing
  • Cashier’s Checks
  • Money Orders
  • New Debit Cards
Paradise Valley

13015 N. Tatum Blvd.
Phoenix, AZ

San Tan Village

2925 S. Market St.
Gilbert, AZ

Arrowhead Mall

17445 N. 79th Ave.
Glendale, AZ

Thunderbird

5690 W. Thunderbird Rd.
Glendale, AZ

Palm Valley

13200 W. McDowell Rd.
Glendale, AZ

Stapley

1262 N. Stapley Dr.
Mesa, AZ

Alma School

2355 S. Alma School Rd.
Mesa, AZ

Southern & Greenfield

4330 E. Southern Ave.
Mesa, AZ

McKellips

4405 E. McKellips Rd. Ste. 101
Mesa, AZ

East Bell

3423 E. Bell Rd.
Phoenix, AZ

Black Canyon

6633 N. Black Canyon Hwy.
Phoenix, AZ

Desert Sky

7515 W. Encanto Blvd. Ste. 1
Phoenix, AZ

Northsight

13875 N. Northsight Blvd.
Scottsdale, AZ

Scottsdale

8220 Via Paseo Del Norte
Scottsdale, AZ

Sun City

10725 Grand Ave.
Sun City, AZ

Tempe

1245 E. Broadway Rd.
Tempe, AZ


PROTECT YOUR FELLOW MEMBERS.

We strongly encourage our members to avoid visiting a branch if you’re feeling ill, have been exposed to COVID-19 and/or experience any coronavirus symptoms. If you do visit a branch, please practice social distancing, wash your hands and take the necessary precautions. Thank you for your understanding as we help protect our members, community and team during this time of uncertainty and concern.

SPECIAL CLEANING PROCEDURES.

As always, our branch teams are available and happy to help you with your banking needs. With virus prevention in mind, we have augmented our daily cleaning procedures by using stronger antibacterial/anti-microbial disinfectants on high-touch surfaces. We are also educating our team members on best practices recommended by the CDC, and hand sanitizer is available for use in each branch.

BEWARE OF COVID-19 SCAMS AND FRAUD.

Thieves and scammers may be taking advantage of the coronavirus outbreak to prey on credit union members. Remember, we will never ask our members to disclose personal account information through email, text and/or phone! If you receive a suspicious communication claiming to be from Desert Financial, do not respond. Contact us directly at (602) 433-7000 or use one of our other fraud reporting options. For more information on scam and fraud awareness and tips to protect yourself, visit DesertFinancial.com/Security.


  • To help minimize contact, Desert Financial team members who are able to perform their job remotely have been set up for success at home.
  • We are providing supplies and support for our employees to help keep their spirits up during the outbreak.
  • Desert Financial and our subsidiaries are offering a variety of leave options for employees who are ill or need time off to care for their family.

WE CONTINUE TO SUPPORT OUR COMMUNITY:

  • We are amazed at the way local nonprofits have rallied to help people in need! To help these organizations distribute essential resources during this crisis, we donated $550,000 in emergency funds to six Valley nonprofits supporting critical community needs amidst the COVID-19 pandemic:
    • $150,000 each to United Food Bank and St. Mary’s Food Bank
    • $50,000 each to Midwest and Desert Mission Food Banks
    • $100,000 to Valley of the Sun United Way
    • $50,000 to the Children’s Miracle Network Hospitals
  • We are continuing to work with nonprofit partners and the community to identify and address the emergency needs of local families.
  • The Desert Financial Foundation has developed programming to help members and individuals facing financial difficulty, including webinars on crisis budgeting, resources for employers and more.
  • Our Random Acts of Kindness and Teacher Appreciation programs are still important to us and continuing with new restrictions following social distancing guidelines.

Desert Financial will continue to monitor CDC updates on the virus, and we will evaluate any additional measures that might be needed to support you.

For additional information about COVID-19, we encourage you to read the latest Center for Disease Control reports at cdc.gov.

Details on Arizona’s response can be found on the Arizona Department of Health Services website at azdhs.gov.

1Annual Percentage Rate (APR) shown effective April 1st, 2020 and available for a limited time. First payment may be deferred for up to 60 days from loan date. Your loan will accrue interest during this time. For a $3,000 loan with a term of 24 months at 5% APR and a 60 day payment deferral, the monthly payment would be $132.16. Some restrictions apply, see a representative for details. All loans subject to credit approval.

2All loans subject to credit approval and program eligibility under the SBA. Restrictions may apply.