Desert Financial has upgraded our debit cards to include the latest tap-to-pay technology. With your Desert Financial contactless Visa® debit card, you’ll be able to tap to pay for a secure, convenient and touch-free way to check out. See our FAQs.
Protects your information
Fast and easy
How to Activate Your Contactless Visa Debit Card
Your card must be activated before it can be used. To activate your card and set your PIN, call 877-635-9624. Don’t have your card yet? Learn how to get one in our FAQs.
HOW TO USE YOUR CONTACTLESS CARD
Tap to pay the easy way! Just follow these steps:
for the EMVCo Contactless Symbol.
your card to the checkout device and hold.
Your transaction is complete in seconds.
WHERE TO USE YOUR CONTACTLESS CARD
Tap to pay anywhere you see the contactless symbol.
You can also add your contactless debit card to your digital wallet for even more purchasing options.
Contact us at (602) 433-7000 for more information and to utilize a cardmember benefit. Please note, cardmember benefits are not available for Business Debit Cards.
Have questions? Here are answers to Frequently Asked Questions about contactless Visa debit cards.
FAQS: Contactless Visa Debit Cards
Our contactless Visa® debit cards can still function the same way that you have always used them (either swiping your card or inserting it into the chip reader). We have added the latest tap-to-pay technology as an additional option for our members for a more secure and convenient way to pay!
Contactless technology is safe, secure and convenient! Many merchants offer the tap-to-pay function at check out, but you can still use your card in the chip reader if the merchant does not have tap-to-pay capabilities or if you prefer to use the chip instead. We are committed to providing our members with solutions that make their lives easier and we are excited to offer contactless technology in all our Visa debit cards moving forward!
Yes! All contactless transactions are protected by the same secure encryption technology as any type of chip transaction. Several additional safety measures are built in as well. Because the card does not need to leave the consumer’s hand, there is less opportunity for additional card details (such as card number or CVV) to be compromised.
No, you cannot be debited twice if you have more than one contactless card. Contactless readers are specifically designed to communicate with only one card and perform only one transaction at a time. A single transaction must be completed or canceled before a second payment can be initiated.
No. Your contactless card must be waived within four centimeters of the card reader for more than half a second with an approved transaction amount to process the transaction. Your contactless card cannot be charged for a purchase if you walk past the reader.
If you do not have a Desert Financial contactless Visa debit card, you can stop by your local branch to have one printed on the same day.** Additionally, you can order a Contactless Visa debit card in our Online and Mobile Banking through our Card Manager Widget, or you can contact our Member Experience Center via Chat, Online Banking Messaging Center or by phone at 602-433-7000.
**Please note that HSA and ATM cards are not available to be printed same day. To order an HSA or ATM card, you can visit your local branch or call our Member Experience Center.
What Should I Do When…?
In this section, you will find commonly asked questions regarding your Desert Financial Visa debit card. This section pertains to all debit cards that Desert Financial issues, including contactless debit cards.
Members can log in to their Online or Mobile Banking and click on “Card Manager Widget.” From here, you will be able to enter the dates and locations of an upcoming trip to ensure your card will still work while you are out of the country.
Some merchants may authorize a different amount from what you paid and once the transaction clears, the preauthorized hold amount will be released and the total you paid will be the amount that is posted to your account. This is common when you pay at the gas pump or in restaurants where a tip you leave was not part of the preauthorization amount. If this happens:
Wait for the transaction to post. This typically takes up to 72 hours.
Once the transaction amount posts, confirm that it is the amount that you signed for and the preauthorization hold has been released. If the amount you were charged is different from the amount you have a receipt for, please call the merchant first.
If you are unable to resolve with the merchant, please contact our Member Experience Center via Chat, Online Messaging Center or by calling 602-433-7000.
For your security, your card will be blocked after three (3) unsuccessful attempts entering your PIN number. You will need to contact the Member Experience Center at 602-433-7000 or visit your local branch to have their card unblocked.
Desert Financial’s general practice is to mail out new cards to those whose card will be expiring approximately 45 days before the card expires. To make sure you get your card, please log in to your Online Banking and verify we have your correct address and phone number.
If your card expired and you have not received a new card, please visit your local branch to have a new contactless Visa debit card issued to you the same day. You can contact our Member Experience Center via Chat, Online Messaging or by calling 602-433-7000.
If you are having trouble activating your Desert Financial Visa debit card, please contact our Member Experience Center via Chat, Online Messaging or by calling 602-433-7000. You can also visit your local branch to help you activate your card.
If your debit card is damaged, you can order a replacement card by:
Logging into your Online or Mobile Banking and ordering a new card through our Card Manager widget. You will still be able to use your existing debit card until you receive and activate your new card. It will typically take 7-10 business days to receive your new card in the mail.
Call our Member Experience Center at 602-433-7000. They will be able to order a new card and you can continue to use your existing card until you receive and activate your new card. It will typically take 7-10 business days to receive your new card in the mail.
Visit your local branch, where they print a new card for you the same day.
If your debit card is lost or stolen, you can call 855-578-5801 to report your card and have a new card ordered for you. You can also report a lost or stolen debit card through your Online or Mobile Banking in our Card Manager Widget.
When you report your card lost or stolen, your current debit card will be closed, and a replacement card will be ordered for you. It will typically take 7-10 business days to receive your new card in the mail. Once a card is closed, it cannot be reopened. A new card number will be issued to you.
If there has been fraud on your account, our team will be able to walk you through the steps to dispute the transaction.
About Our Fraud Protection Alert Feature
At Desert Financial, we work to monitor your debit card transactions for fraudulent activity. When we spot suspicious activity on your debit card transactions, we may contact you via text message asking you to reply with
as a one-time response:
– You agree with the transaction in question. NO
– You do not agree and have encountered fraudulent activity. We will take action.
To opt out, reply with STOP.
IMPORTANT: Desert Financial will never ask you for your personal or account information. Refer to our FAQs below for more information on fraudulent activity.
Notifying you of possible fraudulent activity is just another way that Desert Financial works to help protect you.
FAQS: Fraud Protection Alert Feature
This service is available to all members.
All members who provide or have provided a current cell phone number to Desert Financial and have SMS texting enabled are automatically enrolled in this service.
There are two ways to opt out:
You can opt out of the service by calling Fiserv EnFact Fraud Protection Center at 866-750-9107.
If you receive a text message notice alerting you of possible fraudulent activity, then you can text back STOP. You will no longer receive any further text messages.
This service is provided to you at no charge from Desert Financial; however, message and data rates may apply.
For your security, Desert Financial will
ask for personal or account information via email, text and/or phone call. A text will ask you to confirm or deny recent charges on your debit card that could be fraudulent activity. We will only ask you to reply with YES or NO as a one-time response.
If you receive a suspicious text from Desert Financial requesting information from you other than YES, NO or STOP, the text is fraudulent. DO NOT RESPOND; contact 602-433-7000 to report the incident.
Keeping your contact information updated with Desert Financial is essential for this service to properly alert you of potential fraud. You are able to view and update your contact information through your Online Banking Account by taking the following steps:
Log into your Online Banking Account
Click the down arrow by your name
Click on the “Contact” tab
Click “Edit” on any personal information you want to update
Click “Save Changes” after making your updates
In addition to text messaging, you may receive an email and/or phone call when suspicious activity is identified on your debit card transactions. You may also receive an email alerting you that a fraud alert notification was sent via text message.
The Contactless Symbol is a trademark owned by and used with permission of EMVCo, LLC.
1Primary account holder must meet Desert Financial’s membership eligibility and credit qualification requirements, including opening a Membership Savings account with a minimum balance of $25. Checking is free; however, fees incurred — such as a stop payment or NSF fee — may apply. For complete terms and conditions, refer to the published Statements of Terms, Conditions and Disclosures.
2Account holders receive two free ATM withdrawals per statement cycle at PLUS®, CO-OP, and Visa® ATMs; $2 for each additional transaction. Unlimited transactions allowed at Desert Financial ATMs.